Frequently Asked Questions
How do I figure out my Phone Model?
iPhone: Settings > Your Name > scroll down or watch video tutorial HERE
How do I upload photos?
Mobile: Click + or "Choose an Image" then Photo Library to pick a photo from your phone
Desktop: Click + or "Choose an Image" then pick photo from your computer
How do I adjust my photos on the case?
Adjust using mouse with click & hold or use controls below until you're happy with layout and scale.
How much does shipping cost?
Shipping is free to US residents.
When will my order arrive?
We work as quickly as we can and our goal is to deliver your case to you within 10 days. You'll receive an email with a tracking number once your gift ships.
What if I need more help?
I'd be happy to walk you through the process and double check everything is perfect before ordering. Note, once ordered, I cannot make changes.
Submit a Help Request form HERE. -Carolyn from Twin Oak Prints